Airtel Nigeria has announced the temporary suspension of its airtime and data credit services, which previously enabled eligible prepaid customers to borrow and repay on their next recharge.
The company disclosed that the move forms part of ongoing adjustments aimed at aligning its operations with evolving regulatory and operational requirements within Nigeria’s telecommunications sector.
Speaking on the development, Director of Corporate Communications and CSR, Femi Adeniran, noted that the suspension is a strategic step to ensure compliance and improve service delivery.
Despite the change, the telecom provider assured subscribers of uninterrupted access to regular airtime and data purchases through its existing channels.
The company said the pause in the credit service is not expected to affect overall service quality or network performance across the country.
Commenting on the development, Airtel Nigeria’s Director of Marketing, Ismail Adeshina, described the move as necessary and responsible.
“This is a necessary and responsible step as we align our operations with evolving requirements. Airtel Nigeria remains committed to the highest standards of compliance, transparency, and consumer protection, while continuing to innovate responsibly within Nigeria’s digital ecosystem,” he said.
The telecom operator added that updates on the status of the suspended service will be communicated to customers in due course.
The development comes amid growing regulatory scrutiny of digital lending and credit-based services in Nigeria’s telecom sector, as operators adjust to new compliance expectations.
